Unrivaled Culture & Talent

Building World-Class Restaurant Managers

In March 2020, we acquired the Heartstyles company after years of partnership, to advance Yum!’s commitment to cultivating world-class leaders across the organization and especially at the front lines of our brands. Heartstyles is an intuitive and practical method for helping people learn how to become the best versions of themselves, lead authentically and build workplace cultures that unlock the potential of teams and deliver strong results. At Yum!, we have initiated multiyear plans to scale Heartstyles so we can offer it efficiently to our franchisees who run 98% of our over 55,000 restaurants. A key component of the hands-on training program is the Heartstyles Indicator, an online self-assessment and action plan that helps individuals identify and generate positive and constructive attitudes, thinking and behaviors that help them in life and at work. The benefits of Heartstyles are not only felt by an individual and their colleagues, but also by customers in our restaurants. When RGMs are more engaged, their team members are, too. This translates into better employee retention, better food and a better customer experience. Other programs include Leading with a Growth Mindset, a Pizza Hut International course designed for RGMs.