LOUISVILLE, Kentucky, October 11, 2013– Yum! Brands, Inc. (NYSE: YUM) has been named among five recipients for the 2013 InfoWorld/Forrester Enterprise Architecture Awards. The panel of judges from IDG’s InfoWorld, Forrester Research Inc. and Pennsylvania State University recognized Yum! Brands’ Global IT for their strategic approach, innovative focus and major impact on business.
“Digital continues to be the preference of consumers when engaging with brands and remains critical to the long-term success of organizations. The outside recognition from InfoWorld and Forrester continues to validate our global digital strategy and initiatives, reinforcing the positive impact they will have for Yum!” said Jason Graf, Director of Technology, Innovation and Architecture (TIA).
Yum! TIA’s business and IT drivers specifically target the Company’s goal of becoming the leading digital restaurant company in the world. Understanding the need to shift from traditional mass marketing to a customer-focused, digital organization, TIA strives to meet customer expectations of value, convenience and speed by creating a world class customer experience. The team partners with divisions globally to define and drive the digital strategy by leveraging mobile ordering, social media, loyalty, digital coupons, etc.; moving customer interactions from anonymous to intimate.
The TIA team is focused on consumers’ expectations and determining how technology will make an impact on the future of the restaurant industry. Research conducted by the TIA group helps to inform key stakeholders of current customer experiences and act as a catalyst to improve the overall customer experience moving forward. The TIA team also presides over a global, face-to-face digital summit with more than 300 stakeholders across all divisions. Dynamic presentations trigger thoughtful dialogue between leaders within the organization, making the summit the digital event of the year.
The Enterprise Architecture Award, now in its fourth year, recognizes organizations whose architectural excellence has had major business impact. Presented by InfoWorld, Forrester Research and the Penn State University’s Center for Enterprise Architecture, this year’s Awards highlight the importance of developing a common framework for business and technology within which enterprise architects and their allies can plan and execute transformational change.
Each organization recognized developed an accurate, top-down view of how their current processes functioned, identifying redundancies, bottlenecks, and arbitrary practices that were constraining greater efficiency and agility. All of them worked collaboratively to develop a way forward, extending best practices and intelligently applying technology to create more modern and effective business.
About Yum! Brands, Inc. Yum! Brands, Inc., based in Louisville, Kentucky, is the world’s leading restaurant company, with over 39,000 restaurants in 130 countries and territories. The Company’s restaurant brands – KFC, Pizza Hut and Taco Bell – are the global leaders of the chicken, pizza and Mexican-style food categories. Outside the United States, the Yum! Brands system opened over five new restaurants per day, making it a leader in international retail development. Yum! is ranked #201 on the Fortune 500 List with revenues of over $13 billion in 2012 and in 2013 was named among the top 100 Corporate Citizens by Corporate Responsibility Magazine.
About InfoWorld InfoWorld helps IT decision makers choose the right technology, within the context of a cohesive strategy for business impact at their organizations. InfoWorld identifies and promotes emerging technology segments that add unique value for the organizations that implement them, as well as the vendors that provide those solutions. Using an integrated communications approach including online, events, research, and a continued investment in the independent InfoWorld Test Center, InfoWorld analysts and editors provide hands-on analysis and evaluation, as well as expert commentary on issues surrounding emerging technologies and products. Visit InfoWorld at http://www.infoworld.com.