Yum! Global Newsroom
Yum! Thailand Recognized by United Nations
Wednesday, January 15, 2014
Yum! Thailand's "We Hear Every Dream" program has earned an honorable mention for the ESCAP-Sasakawa Award, which recognizes companies for their commitment to disability-inclusive working environments, products and services.
The award was developed through a partnership by the United Nations, Nippon Foundation and Asia-Pacific Development Center on Disability. Organization representatives honored Yum! and other recipients at a ceremony Dec. 3, 2013.
The "We Hear Every Dream" program provides KFC career opportunities to the hearing-impaired. In order to reach their goal of hiring 70 percent specially-abled staff, the brand outfitted a restaurant with new machines, equipment and a special management system.
Hearing-impaired associates receive extensive training on order-taking procedures and understanding customer preferences. Their fellow employees receive training in how to communicate with the hearing-impaired and provide assistance when needed.
The ESCAP-Sasakawa honorable mention is not the first recognition Yum! Thailand has received for "We Hear Every Dream." The KFC team also won the 2012 Excellence Award of Disability Empowerment from the Business Sector from The National Office for Empowerment of Persons with Disabilities.
Learn more about "We Hear Every Dream" and specially-abled restaurants.