Pizza Hut Restaurant General Manager, Poland Marek received the TRI
Globe Award for flawlessly running his restaurant and keeping employee
turnover low, while growing his business. In any language the word for that is YUM.
Mary Adams Pizza Hut Restaurant General Manager Mary received the
Big Cheese Award for managing Pizza Huts first restaurant conversion to
the new dine-in/carry-out concept and taking a risk and helping us succeed.
At Tricon, we find reasons to celebrate the
achievements of others
and we have fun doing it! We take pride in our work and have
a passion for excellence. Were talking about 600,000 motivated people in our entire
system who love the restaurant business, putting smiles on our customers faces. We
know that when we recognize and reward great behavior, well have a charged-up,
customer-focused team. So weve come up with some rather unusual awards to recognize
leadership: Bulldogs and Floppy Chickens at KFC, Big Cheese Awards at Pizza Hut, the Royal
Order of the Pepper at Taco Bell, The Globe at TRI and a special YUM Award at Tricon.
Winning one of these awards is a big deal in our company, because those who do are
committed to quality food and satisfying our customers better than anyone.
Taco Bell Restaurant General Manager Jeanne was recognized with a Royal
Order of the Pepper Award for her tremendous leadership in building a great
team and delighting customers.
Jefferson Pizza Hut Franchise Restaurant General Manager
Charmayne received the Big Cheese Award for running a restaurant
thats an example for all of us, and living day-to-day the principle that
treating your team special is the key to success with customers.
We say show us a great restaurant and
well show you a great RGM our #1 restaurant leader. Wed like to
introduce you to a few of them: Marek Balawejder has made training the cornerstone of his
success as a Pizza Hut RGM in Lublin, Poland. In 1997, after just two years with TRI,
Marek received a Globe Award for achieving eight consecutive 100% CHAMPSCheck scores,
reducing employee turnover to 60%, and growing transactions 15%. Tony Kron, a Taco Bell
RGM in New Albany, IN knows what it takes to satisfy customers. For 15 years, hes
been preaching the virtues of speed to his team. Theres a direct
link between speed of service and sales growth, Tony says and he should know.
Hes seen sales grow 13% in a years time, winning Tricons YUM Award for
leading that success. Esteban Hernandez, a Pizza Hut RGM in L.A., won a Big Cheese Award
for coaching his team. During his six years as an RGM, Esteban has achieved a remarkably
low annual crew turnover of just 56% (thats in an industry where a 200% crew
turnover is normal).
Wong KFC Franchise Restaurant General Manager
Raymonds success at building KFC sales to $2 million! at his restaurant
earned him a Floppy Chicken Award.
Paul Nnamdi KFC Restaurant General Manager Paul is a 1998
Bulldog Award winner for being a shining light focused on customer
Capable managers also show flexibility. Mary Adams, a Pizza
Hut RGM in Columbia, SC, worked through the chaos of contractors and painters last year as
they remodeled her restaurant into a first-of-its-kind dine-in/carry-out concept. She
received a Big Cheese Award for her willingness to take a risk and experiment with the new
concept. Twenty-five years ago, when Jeanne Carr began working at Taco Bell in Toledo, OH,
she considered it a good day when the restaurant made $150 (those days are long over,
thank goodness!). Jeannes had a lot to do with boosting the business. Today,
shes an RGM and a winner of the Pepper Award for her tremendous leadership in
building a great team and creating a program that sells Taco Bell products at schools in
Toledo and Detroit.
Raymond Wongs tenacity sent his
Sunnyvale, CA KFC a franchised unit owned by Harman Management beyond the $2
million sales mark, earning him a Floppy Chicken Award in 1997. This year, the restaurant
increased sales to $2.4 million. Raymond focuses on quality food and service so good it
drives sales. Go Raymond
Kron Taco Bell Restaurant General Manager Tony received the YUM Award
for growing sales by 13 percent and for beating profit projections by $200,000.
Pizza Hut Restaurant General Manager Esteban received his
Big Cheese Award for being a great coach and teacher.
Charmayne Jefferson didnt try to win a
Big Cheese Award from Pizza Hut until she first talked it over with her team at their
Walla Walla, WA franchised restaurant. It meant we were going to have to excel, to
work hard to achieve the goal, she says. It had to be a team decision.
The team came through with flying colors her restaurant achieved an 8.4% growth in
sales in 1998, with $30,000 in incremental sales through community involvement work, while
obtaining perfect customer service scores.
Paul Nnamdi, a native of Nigeria, brings an
extra high level of energy to his KFC in Bell, CA, but he thinks success comes from
teamwork, not individual behavior. Last year, Paul received a Bulldog Award
for outstanding customer service. I tell my team to see people as
guests, not customers. When you view them as customers, they
become statistics. But when you treat them as guests, it becomes personal. We agree,