The power of our people is our secret ingredient, and what sets us apart from the competition.
Around the world, our 1,000,000 Customer Maniacs are striving each and every day to put a Yum! on our customers' faces.
We're building an operating culture dedicated to 100% CHAMPS with a Yes! Attitude. CHAMPS is centered on the executional basics that deliver great customer service including Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality and Speed. Our focus is to execute CHAMPS with passion, urgency and excellence, so that we will drive same store sales growth in every restaurant.
We know that if we put the customer first in everything we do, then we're running great restaurants.
Our more than 1,000,000 worldwide Customer Maniacs are dedicated to providing the best possible service to our billions of annual guests. Our goal is to put a Yum! on people's faces around the world.
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Bestselling business author Ken Blanchard released a book devoted to Yum! Brands' unique workplace called Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. Drawing on examples from Yum!, Blanchard explains how companies can develop a unique people-oriented, employee-recognition, performance-driven, customer-first culture.